News: I still have components for only a few boxes here — I’ll order new components as orders come in, and the next batch can be ready in about 3 weeks.

Terms & Conditions

Non-binding convenience translation; in case of doubt the German version prevails.

§ 1 Scope and seller

(1) These General Terms and Conditions (“T&C”) apply to all orders placed through the online shop at shop.dl2cc.de with Grossmann GmbH, Hauptstr. 54, 89160 Dornstadt, Germany (“we” or “seller”). The version of the T&C in force at the time of the order applies.

(2) A consumer is any natural person entering into a transaction for purposes predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person acting in the exercise of their trade, business or profession.

(3) Deviating terms of the customer are not accepted unless we have expressly agreed to them in writing.

§ 2 Formation of contract

(1) The presentation of products in the shop is not a binding offer but an invitation to order.

(2) By clicking the “Buy now” (“Zahlungspflichtig bestellen”) button you place a binding offer to purchase the items/licences in your basket.

(3) We confirm receipt of your order by e-mail without undue delay. This confirmation of receipt is not yet acceptance of your offer. The contract is formed when we accept your order by a separate order confirmation or by delivering the goods / providing the licence.

(4) We store the contract text. You can view and retrieve these T&C on this page at any time. The contract language is German or English.

§ 3 Prices and shipping costs

(1) All prices are final prices including statutory VAT (currently 19 %).

(2) Shipping costs may apply in addition to the stated prices; their amount is shown clearly during the order process before you place the order.

(3) For deliveries to countries outside the European Union, additional customs duties, import VAT or other charges may apply. These are not included in the price and are borne by the customer; they are usually collected by the carrier (e.g. DHL) on delivery.

§ 4 Payment

(1) Payment is made exclusively via the payment methods offered during the checkout process. These are processed by our payment service providers Stripe (Stripe Payments Europe, Ltd.) and PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A.). The payment methods available to you are displayed during checkout. Where third-party providers are involved, their terms of use may additionally apply.

(2) The purchase price is due upon conclusion of the contract. Digital licences are provided after receipt of payment.

§ 5 Delivery and delivery time

(1) Physical goods are delivered by carrier (DHL) to the delivery address you provide.

(2) If the item is in stock, delivery within Germany usually takes approx. one week; deliveries abroad may take longer. If the item is on backorder, delivery takes approx. 4 weeks; a corresponding note is shown on the product page.

(3) Software licences are provided electronically as a licence code by e-mail; no physical shipment takes place for those.

§ 6 Retention of title

Delivered goods remain our property until full payment has been received.

§ 7 Software licences and digital content

(1) For the DL2CC Studio software (in particular “CW Suite” and “Remote”) you purchase a licence. “CW Suite” and “Remote” licences are one-time, perpetual (lifetime) licences.

(2) The Remote licence is required for both ends of a remote connection — one for the host (station) side and one for the client (operator) side.

(3) The licence is delivered as a licence code. The code entitles the customer to use the software under these terms and may be moved to another of the customer’s own computers. The licence code must be kept confidential and must not be passed on to third parties or made publicly available.

(4) Remote Host Connect, by contrast, is a yearly renewable connection/relay service (subscription), not a perpetual licence.

(5) The Remote Host Connect subscription is concluded at the stated annual price and renews automatically for one further year at the then-current price unless cancelled in time. The automatic renewal is clearly disclosed before the contract is concluded.

(6) After the initial term, the subscription may be cancelled at any time with one month’s notice. Cancellation is possible online via the cancellation option provided on the website (cancellation button under § 312k German Civil Code) or via your customer account.

(7) Before each automatic renewal you will be reminded in good time by e-mail of the upcoming renewal and your right to cancel.

§ 8 Right of withdrawal

Consumers have a statutory right of withdrawal; this also applies to digital content (software licences). Details are set out in our withdrawal policy.

§ 9 Warranty

(1) The statutory warranty for defects applies. Towards consumers, the limitation period for claims for defects in newly manufactured goods is two years from delivery.

(2) If the customer is an entrepreneur, the limitation period for claims for defects in newly manufactured goods is one year from delivery. Excluded from this are claims arising from injury to life, body or health, from intent or gross negligence, from a guarantee, and under the Product Liability Act; for these the statutory periods apply.

§ 10 Liability

(1) We are liable without limitation for damage arising from injury to life, body or health, for damage based on intent or gross negligence, and under the Product Liability Act.

(2) For slightly negligent breach of a material contractual obligation (cardinal obligation), our liability is limited to the foreseeable damage typical for the contract. Otherwise liability for slight negligence is excluded.

§ 11 Out-of-court dispute resolution

(1) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. Our e-mail address is shop@openshack.com.

(2) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state of their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Ulm.

(3) Should individual provisions of these T&C be invalid, the validity of the remaining provisions remains unaffected.

As at: June 2026.